How does the West Suffolk CBT Services quality framework address, application of evidence based good clinical practice, monitoring and ensuring patient, public and staff safety, the need to flex capacity to meet fluctuations in demand, effectiveness of intervention, and clinical audit programmes?

 

The West Suffolk CBT Service has a commitment to delivering real improvements in quality, innovation and productivity.

 

The purpose of the West Suffolk CBT Service quality framework is to ensure that we have quality at the heart of everything we do, in all of our strategies, developments and services.

 

The West Suffolk CBT Service framework aims to

 

1. Provide a source of reference

2. Set out standards

3. Create a basis for assessing, measuring and reporting the quality performance of the West Suffolk CBT Service to purchasers such as the PCT, Social Services, statutory bodies and non-statutory bodies.

4. Set out a clear approach to safeguarding for both adults and children

5. Help the West Suffolk CBT Service learn from adverse events

6. Set the standards to ensure that the West Suffolk CBT Service creates clinical and professional networks with a strong knowledge approach including evidence based practice.

 

In terms of quality the West Suffolk CBT Service considers the following to be paramount.

 

1. Service User Safety

2. Effectiveness and Efficiency

3. Service User Experience

4. Safety and Safeguarding

5. Outcomes for Service Users

6. Supporting Independence

7. Quality of Life

8. Best Care

9. Best value

10. Best place to work

 

To improve quality the West Suffolk CBT Service will actively engage clinicians and focus on outcomes to :

 

1. Help service users to stay in good mental health (e.g., relapse prevention strategies)

2. Empower service users and the public

3. Provide the most effective psychological interventions

4. Keep service users as safe as possible